Sales Policy

Effective Date: December 7, 2024

At CoverAssure, we are committed to providing our customers with a seamless and secure shopping experience when purchasing luxury watches and accessories. Please review our Sales Policy below to ensure a smooth transaction and to understand the terms and conditions of making a purchase from our website.

1. Product Availability

We strive to ensure that all items listed on our website are available for purchase. However, due to the exclusive nature of our luxury products, some items may be temporarily out of stock. In such cases, you will be notified, and you may choose to wait for restocking or cancel your order for a full refund.

  • In Stock: Products listed as “in stock” are available for immediate purchase.
  • Out of Stock: Items that are out of stock may be available for backorder. You will be informed about availability timelines upon inquiry.

2. Order Confirmation

Once you place an order on CoverAssure, you will receive an order confirmation email. This email will contain the details of your purchase, including the product(s) ordered, price, and estimated shipping date. Please review this information carefully and contact us immediately if any discrepancies are found.

  • Order Processing: Orders are typically processed within 1-2 business days after payment confirmation. We will send you an email once your order is dispatched with tracking information.
  • Payment Authorization: All orders are subject to payment authorization. If there are any issues with your payment, we will notify you promptly.

3. Pricing and Payment

All prices on CoverAssure are listed in USD and are inclusive of applicable taxes. However, shipping fees are not included and will be added at checkout based on your location and selected shipping method.

  • Payment Methods Accepted: We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways.
  • Currency: All transactions are processed in US Dollars (USD), regardless of your location.
  • Secure Payment: We utilize SSL encryption to ensure that your payment information is protected and securely processed.

4. Shipping and Delivery

We offer worldwide shipping to deliver your luxury watch directly to your doorstep. Shipping fees and delivery times vary depending on your location and the shipping method you select during checkout.

  • Shipping Options: We offer Standard and Express shipping services. The estimated delivery time for Standard shipping is between 5-7 business days, while Express shipping typically arrives within 2-3 business days.
  • International Shipping: We ship internationally, but please be aware that customs duties and import taxes may apply, and these are the responsibility of the buyer.
  • Order Tracking: Once your order has been dispatched, we will send you tracking details so you can monitor the delivery status.

5. Sales Tax and Import Duties

  • Sales Tax: Sales tax is automatically calculated based on your shipping address. The applicable tax will be added to your order during the checkout process.
  • Import Duties: International customers are responsible for any import duties or taxes that may be levied by their country. Please check with your local customs office to understand these charges before placing an order.

6. Cancellations

We understand that plans can change, and we strive to offer flexibility in order management.

  • Order Cancellations: You may cancel your order within 24 hours of purchase for a full refund. After this period, cancellations may not be processed due to our prompt order fulfillment system.
  • Requesting a Cancellation: To request an order cancellation, please contact us as soon as possible at info@coverassure.click or call (760) 373-4092.

7. Returns and Exchanges

We want you to be completely satisfied with your purchase. Please refer to our Refund and Return Policy for detailed instructions on how to return or exchange an item.

  • Eligibility for Returns: Returns are accepted within 30 days of purchase for unworn and unused items, in original packaging.
  • Restocking Fee: A 15% restocking fee may apply on returned items unless the return is due to a defective or incorrect product.

8. Product Authenticity

We take pride in offering only 100% authentic luxury watches and accessories. Each product undergoes a thorough inspection to ensure it meets our high standards before being listed for sale.

  • Authenticity Guarantee: Every product sold by CoverAssure comes with a certificate of authenticity, ensuring that you receive a genuine luxury item.
  • No Counterfeit Goods: We do not sell counterfeit or replica products. All items sold are directly sourced from authorized distributors and luxury watch manufacturers.

9. Customer Support

If you have any questions about our products, your order, or our sales policies, our customer service team is here to assist you.